shipping

Customer Care

Shipping Policy

At LunaDes, we know you’re excited to receive your order. We do our best to keep the process simple and make sure your package gets to you safely.

Processing & Delivery Time

Processing Time: Orders are usually prepared and shipped within 1–2 business days after payment is confirmed.

Delivery Time: For most orders, the average delivery time is around 7–9 business days.

* Delivery times may vary slightly depending on your location, customs clearance, holidays, or local carrier schedules.

Tracking & Shipping Areas

Once your package has been shipped, you will receive tracking details directly from us. Please allow a little time for the system to update after handover to the carrier.

We currently ship to:

United States Europe Australia Canada

Not sure if we ship to your location? Send us a quick message before ordering and we’ll check for you.

Delays & Package Protection

Occasionally, shipments may experience minor delays due to customs, weather, or unexpected carrier issues outside our control.

If your tracking hasn’t updated for an unusual amount of time, contact us right away. If a package is confirmed as lost during transit, we will work directly with the carrier to resolve the issue and arrange a solution for you.

“Simple service. Clear communication.”

Have a question about delivery or your order? We’re always happy to help.

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— LunaDes